Last updated: 30 August 2026

Bespoke Gardens respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bespoke Gardens collects, uses and protects your personal information when you contact us, request a quotation, enquire about our products or services, or submit your details through our advertising on platforms such as Facebook and Instagram.

Bespoke Gardens is a UK-based business supplying olive trees, plants, garden products and related gardening services.

For questions about this Privacy Policy or how we use your personal information, please contact us using the contact details on our website.

Website: www.bespoke-gardens.co.uk
Telephone: 0208 485 6202

We may collect personal information including:

• Your name
• Telephone number
• Email address
• Delivery address
• Details of the products or services you are interested in
• Information you provide when requesting a quotation
• Information you provide when contacting us

When you submit an enquiry through a Facebook or Instagram lead form operated by Meta, the information you provide may be sent to Bespoke Gardens so that we can respond to your enquiry.

We may collect your information when you:

• Submit a lead form through Facebook or Instagram
• Contact us by telephone
• Contact us by email
• Contact us through our website
• Request a quotation
• Purchase a product or service from us

Our advertising may appear on Facebook and Instagram and may use Meta's advertising systems to allow potential customers to submit their details directly to us.

We may use your personal information to:

• Respond to your enquiry
• Contact you about the product or service you have expressed an interest in
• Provide quotations and prices
• Arrange appointments or deliveries
• Process orders
• Provide our products and services
• Answer questions about our products and services
• Keep appropriate business records
• Improve our products, services and advertising
• Comply with our legal and regulatory obligations

We will only use your information for purposes that are lawful and appropriate.

If you provide your details through a Facebook or Instagram lead form, we may contact you using the contact details you provided in order to respond to your enquiry.

For example, if you request information about an olive tree, we may telephone or email you to discuss your requirements, provide a quotation or answer your questions.

Where we wish to send you separate marketing communications, such as promotional emails or text messages, we will comply with applicable UK data protection and electronic marketing laws.

We use advertising services provided by Meta Platforms, including Facebook and Instagram, to advertise our products and generate customer enquiries.

When you interact with one of our advertisements or submit a lead form through Facebook or Instagram, Meta may collect and process information in accordance with its own privacy policy.

Information that you choose to submit through a Meta lead form may be provided to Bespoke Gardens so that we can respond to your enquiry.

You should also review Meta's privacy information to understand how Meta processes your personal information.

We do not sell your personal information.

We may share your information with trusted third parties where this is necessary to provide our products or services or operate our business.

This may include:

• Delivery companies and couriers
• Payment providers
• Website and hosting providers
• Software and IT providers
• Professional advisers, such as accountants
• Government authorities where we are legally required to provide information

We will only share information where there is a legitimate reason to do so.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Information relating to customers, orders and transactions may need to be retained for longer periods where required for accounting, tax or other legal purposes.

Information relating to enquiries may be kept for a reasonable period so that we can deal with the enquiry and maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete it.

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Under UK data protection law, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information where there is no valid reason for us to continue using it
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Withdraw consent where we rely on consent

To exercise your rights, please contact Bespoke Gardens using the contact details on our website.

Our website may use cookies and similar technologies.

These may be used to ensure that the website operates correctly, understand how visitors use our website and, where applicable, support advertising and marketing activities.

Where consent is required for cookies or similar technologies, we will request consent in accordance with applicable law.

If you have provided consent to receive marketing communications from us, you can withdraw your consent at any time.

We will comply with applicable UK rules relating to marketing by telephone, email, text message and other electronic communications.

If you have concerns about how we have handled your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available from the ICO website.

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the "Last updated" date will be amended accordingly.

If you have any questions about this Privacy Policy or how Bespoke Gardens uses your personal information, please contact us:

Bespoke Gardens
Website: www.bespoke-gardens.co.uk
Telephone: 0208 485 6202